Vizagvision:Second train under new cleaning policy ( OBHS and Linen Distribution) in ANVT – Sultanpur Sadbhavna Express The key features of the enhanced scheme are Coverage of all coaches, including unreserved coaches.•Introduction of several passenger-friendly initiatives, including provision of liquid soap in sleeper class coaches, use of portable devices for welcoming passengers and collecting garbage in line with airline practices, and an online app-based management system with evidence-based monitoring through geo-tagged and time-stamped photographs• First-time deployment of high-pressure jet cleaning and vacuum cleaning machines for onboard housekeeping.Establishment of a dedicated control room by the service provider for service management and complaint redressal.Deployment of trained and verified manpower with prescribed qualifications and proper uniforms. Clearly defined responsibilities covering linen management, onboard cleaning, toilet upkeep, garbage disposal, basic safety checks, petty repairs, and first-response support.